Review replies

Answer every review, without losing your evenings.

88% of customers pick a business that replies to its reviews. Voxtya writes a personalised reply to every review, in your tone and with your signature. Publish it in one click, or let the AI take care of it.

Ready in 5 minutes No commitment You stay in control
New 5-star review
Your Google reviews
Le Bistrot du Marché
Auto mode
Average rating
4,6
+0.2 this month
Reviews answered
100 %
CM
Claire M.
2 h ago

"Great evening, the tartare was excellent and the service very attentive."

Reply written by Voxtya

Thank you Claire! So glad you enjoyed the tartare, one of the chef's favourites. See you soon at the Bistrot!
— Thomas, manager

88 %
would choose a business that replies to all its reviews (vs 47% if it never replies).
+12 %
more reviews for businesses that start replying.
+0,12
higher average rating, enough to round up to the next star.
56 %
think better of a business after a thoughtful reply to a negative review.
The real cost of silence

An unanswered review is a closed door to your future customers.

Even with a good rating, silence looks like nobody's home. Your customers, Google and assistants like ChatGPT all notice.

01 · Customers

"They read, compare, then choose."

89 %read business replies

A thoughtful reply turns a review into a sales pitch, read by every hesitating customer.

02 · Google

"A living profile stands out."

81 %read Google reviews before choosing

Google says it plainly: reviews and helpful replies help your business stand out in local results.

03 · AI

"A business that listens gets recommended."

45 %have asked an AI to recommend a local business

ChatGPT, Gemini and Perplexity rely on public reviews to recommend a restaurant or shop. Regular replies strengthen the picture they have of you.

No replies

Your reviews sleep. Your competitors reply.

With Voxtya

Every review gets its reply, in your tone.

What customers think
Distant, unreachable
Attentive, reliable
Your Google profile
Static profile, weak signals
Living profile that stands out
AI (ChatGPT…)
Rarely mentioned
A clear, positive picture
Your time
Whole evenings, missed reviews
A few seconds per review
How it works

Three steps, zero hassle.

1

Link your Google profile

We find your business by its name. Your reviews land in Voxtya, all in one place.

2 minutes, nothing to install
2

Voxtya writes the reply

In your tone, with your signature and your business details. A different reply for every review.

"Thank you Marie, see you very soon!"
3

You publish in 1 click

Read it if you like, tweak it if needed, and it's live on your Google profile.

Every review answered, none forgotten
Two ways to work

Choose your level of automation.

Depending on your time and habits. Switch anytime, or mix both: automatic for 5-star reviews, proofread for delicate ones.

Zero effort

Automatic AI replies

As soon as a review comes in, the AI writes the reply for you, in your tone and with your signature. Nothing to write.

A different reply for every review, based on what the customer wrote
Adjustable reply delay, for a natural feel
Ideal for 4 and 5-star reviews

On Google, 1-click publishing today; 100% automatic as soon as Google opens access to software.

You stay in control

AI-assisted replies

The AI suggests a reply, you read it, tweak it if needed, then publish in one click. All your reviews in one place.

Suggestion ready in seconds
Edit anything, or ask for another version
Recommended for negative or delicate reviews

"Copy" then "Open my Google profile": the reply is pasted in seconds.

Personalisation

Replies that sound like you, not like a machine.

Set it up once, Voxtya remembers it for every review.

Your tone

Warm, professional or casual. Formal or informal.

The owner’s name

A reply signed by a real person builds trust.

Automatic signature

“The Bistrot team”, added to every reply.

Your business details

Specialities, hours, booking: used wisely.

Your settings Saved
Warm Formal Thomas, manager
SL
Sophie L.

"Lovely lunch on the terrace. A little wait for dessert, but the team is lovely."

Suggested reply

Thank you so much Sophie! We're delighted you enjoyed the terrace, and sorry about the wait for dessert: we're on it. Hope to see you again soon.
— Thomas, manager

Copy and publish Edit Another version
Negative reviews

Difficult reviews, handled calmly.

A badly answered 2-star review does more harm than the review itself. Answered well, it reassures everyone who reads it.

A calm, factual tone, never defensive
The issue is acknowledged, the customer invited to get in touch
You always proofread before publishing (assisted mode)
JL
Julien L.

"45 minutes waiting for our food and nobody told us. Shame, the food is good."

Suggestion to review

Hello Julien, thank you for taking the time to write. You're right: such a wait without warning isn't acceptable, and we're sorry. We've reorganised the kitchen. Glad you enjoyed the food anyway: call us before your next visit and we'll look after you properly.
— Thomas, manager

More reviews, and a reply to each one: the winning pair.

With review collection (prize wheel, QR code, post-visit email), your happy customers finally speak up. Both together: €49 / month instead of €58.

Discover review collection
Support

You're never on your own.

A France-based team helps you find the right way to reply for your business. Even if digital isn't your thing.

The right setup from day one

Tone, signature, automation level: we define what fits your trade with you.

Close to 100% replies

Without losing your evenings or missing a review.

Sensitive reviews, with method

An unfair or aggressive review? We help you reply with composure.

Ongoing follow-up

Your reply rate and rating, tracked month after month.

Can Voxtya reply to my reviews automatically?
Yes: as soon as a review comes in, the AI writes a personalised reply in your tone, with your signature. On Google, publishing currently takes 1 click ("Copy" then "Open my Google profile"): Google has not yet opened automatic access to all software. As soon as it does for Voxtya, publishing becomes 100% automatic with nothing to change on your side.
Do I keep control over what gets published?
Always. You can read, edit or rewrite each reply before publishing. Many owners start in assisted mode, then let the AI handle 4 and 5-star reviews on its own once they trust it.
Does replying to reviews really help my ranking?
Google says so in its business help center: positive reviews and helpful replies help your business stand out, and review count and rating count towards local ranking. Replying also shows customers you are present and listening.
How are negative reviews handled?
The AI suggests a calm, factual reply: it thanks the customer, acknowledges the issue without over-justifying, and invites them to get back in touch. For these reviews we recommend assisted mode: you proofread before publishing.
Do replies match my tone and trade?
Yes. You choose the tone (warm, professional, casual…), formal or informal address, the signature and the key facts about your business. The AI works from the content of each review: never copy-paste replies.
How much does it cost?
AI review replies cost €29 / month, or €49 together with review collection (prize wheel, QR code, email) instead of €58. No commitment, with a free trial to test it on your real reviews.
FAQ

Everything you need to know about review replies.

Another question?

Write to us: a real person gets back to you quickly.

Contact us
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