Voxtya FAQ: your frequently asked questions

Voxtya is a simple tool for local businesses: restaurants, salons, tradespeople, shops. It helps you get more Google reviews, reply to them with the help of AI, have a website, take bookings or quote requests, prepare your social media posts and keep an eye on your visibility. You only take the services you need, at €29 a month each.

Voxtya is designed for any business that receives customer reviews: restaurants, hotels, local shops, hair salons, garages, medical offices, and more. Whether you have one location or many, our solution adapts to your needs.

(1) You only pay for what you need: €29 per service, €49 for two services that go together, €119 for the full Suite. (2) No commission on your bookings. (3) The AI writes in your tone and you always have the final say. (4) It is designed for business owners, not IT people, and a real person answers you.

Your new Google reviews show up in Voxtya with a reply already written by the AI, in your tone and with your signature. Once your Google profile is linked to Voxtya (1 minute), two modes: automatic by default, the reply is published on your profile with nothing to do; or manual if you prefer, you read it and publish it on Google in one click.

Yes. You choose the tone (warm, professional or friendly), your signature and your instructions (opening hours, specialities, offers to mention). The AI uses them to write replies that sound like you, and you can always edit a reply.

The AI writes a calm, polite reply: it thanks the customer, acknowledges the issue without getting defensive and invites them to talk to you directly. By default, replies go out automatically and negative reviews (1 or 2 stars) wait for you to review; if you prefer, read each reply before it is posted (manual mode).

Google: your rating, number of reviews and recent reviews show up in Voxtya. You can also add your Facebook and Tripadvisor reviews to reply to them with AI. For your posts, the Social media service prepares content for Instagram, Facebook, LinkedIn and your Google listing.

With the Social media service (€29 a month), the AI suggests ideas, writes the text and prepares the visual, adapted to Instagram, Facebook, LinkedIn and your Google listing. You schedule them in the calendar; on the day, you publish in 2 clicks (“Copy”, then “Open” the network).

Yes. Import your menu as a PDF or a photo (or paste its text), when you create your site or later: it is online in 1 minute. Sections, dishes, descriptions, prices and listed allergens are picked up automatically; you review, fix anything if needed and save. The same menu powers the QR code for your tables.

Yes. Your customer emails go out for you, in your business’s name: booking confirmation, day-before reminder, post-visit review request, code won on the wheel of fortune, quote request confirmation. You can also send a review request campaign to customers you know (bookings, customer file, quotes, a pasted list or CSV file) and write to your newsletter subscribers. Every bulk email includes an unsubscribe link, and replies land in your own inbox.

Turn on the newsletter section of your website: visitors sign up with their email, and you find the list in your account (CSV export available). On the day of a delivery, an event or a new menu, you write your message in Voxtya, review it and send it to your subscribers, with an unsubscribe link in every email.

Yes, with the “Events” section: title, date and time, description, optional photo, price or “free”, and booking link. Events show in date order, past ones disappear on their own, and Google reads them as events thanks to structured data.

Yes, with the “Products & brands” section: your signature products with photo, name, description, optional price and category, and the brands you stock, with their name and logo. It is a showcase to bring people into the shop: there are no online sales or payments.

Yes, 1 to 5 photos taken on their phone, compressed automatically. You see them in your quote requests and in the notification email. For garages, a quote template is offered by default: make, model, year, registration (optional), mileage, type of work, description and photos.

For holidays, enter the period “from … to …” with a message: a “Closed from … to …” banner shows on your website before and during the closure, and online booking offers no slots during those dates. For call-outs, turn on the “24/7 emergency call-out” option or enter your on-call hours and emergency number: a banner announces it, with a call button on mobile.

You get 30 days to try everything for free. Nothing is charged before the trial ends. You can stop before then, in 1 click, at no cost and with no commitment.

Services at €29/month (€23/month billed yearly): Website (with QR menu), Bookings, Review collection, Review replies, Social media, Visibility & insights.

2 linked services at €49/month (€39 yearly): Website + Bookings, Review collection + Replies, Social media + Visibility.

Full Suite (€119/month, €95 yearly): all 6 services.

Each subscription includes 1 location. Each extra location costs €39 a month and is added from your account. From 5 locations, contact us for a tailored price.

No, no commitment. You can cancel at any time in one click from your account. If you cancel, you keep access until the end of your paid period. To try before you commit, use the 30-day free trial: nothing is charged before the trial ends.

Payment is by card (Visa, Mastercard, American Express), securely through Stripe. For a group of 5 locations or more, contact us and we will find the simplest option together.

1 free month each. A business that signs up with a Voxtya customer’s link or code gets 1 extra free month on top of the trial: 60 free days instead of 30. The customer who recommended it gets 1 month of their own plan free, deducted from their next invoices, once that business has paid its first month (up to 12 months a year). Referral terms

Yes. Your data is hosted in Europe, connections are encrypted and a backup is made every day. Your data is never sold.

Yes. We only collect the data the service needs, and you can access, correct or delete it at any time. Some technical providers (website hosting, AI writing, email delivery) may process it outside the European Union, with the safeguards required by the GDPR: everything is detailed in our privacy policy.

Email us at contact@voxtya.com or use the “Data deletion” page: your account and data are erased within 30 days. You can also ask for a copy of your data first.

Only if you choose to. Without linking, we only read the public information on your Google listing (rating, recent reviews, opening hours). If you click “Link my Google listing”, Google asks for your permission: Voxtya can then post your review replies and updates on your listing. Your Google password is never shared with us, and you can remove this access at any time. If you sign in with Google, we only receive your name and email address.

Yes. Voxtya works with a small number of complementary tools that we recommend to our customers when they have a need we don't cover ourselves (team scheduling, HR, application security…). The current list is here: voxtya.com/en/partners. We only recommend tools we've personally vetted and that target the same independent-business audience.

We select our partners very selectively. If your solution targets independent businesses and complements Voxtya without overlap (not a competitor), reach out via our contact page with subject "Partnership" — we review each request and respond within 5 days. We accept technical integrations (API, webhook) case by case based on user value.

After signing up, type your business name: we find your Google listing and show your rating, number of reviews and recent reviews. No Google password is needed. It takes 2 minutes.

Yes, your rating and recent reviews are updated regularly. Google only shares the most recent reviews: your full history stays visible on your Google listing.

No app to install: Voxtya opens in the browser of your phone, tablet or computer. You can add it to your phone’s home screen to open it in one tap.

By email at contact@voxtya.com or through the contact form: a real person gets back to you within 24 hours. With the Suite, a guided video setup is included.