What gets in the way for a hotel
Guests review you somewhere else
After a stay booked through an online agency, the guest gets that agency’s review request, not yours. Your Google listing, the one shown when people search your name, gets few recent reviews.
The right moment is check-out
At check-out the guest is still there and often happy. An hour later they are on the train and the hotel is already forgotten.
Replying in several languages
Part of your guests write in German, Italian or French. Replying in their language, in the house tone, takes time at the front desk.
Negative reviews on one specific point
Noise, breakfast, parking: a critical review read by hundreds of future guests deserves a factual reply that explains what was done.
How it works with Voxtya
- The QR code where guests wait. On the reception desk, in the in-room welcome book, on the bill handed over at check-out. It opens your own review page, which leads to your Google listing.
- The email the day after check-out. If your direct bookings go through Voxtya, the review request is emailed the day after the guest leaves (adjustable delay, can be switched off). For other guests, a campaign goes to the list you paste or import, with an unsubscribe link.
- A drafted reply for every review. The AI writes a reply in the review’s language and in the tone you chose (warm, understated, professional). You read it, edit if needed and paste it on Google.
- Track your rating over time. The dashboard shows new reviews, those waiting for a reply and how your rating evolves.
Try the example
See Hôtel Belvédère’s review page (demo)
Hôtel Belvédère is our demo hotel: this is the page guests open when they scan the QR code. In the demo it points to Voxtya’s own Google listing.
In practice
| Where to ask | Medium | When |
|---|---|---|
| Reception | QR code stand | At check-out, with the bill |
| Room | QR code in the welcome book | During the stay |
| Automatic request after a direct booking | The day after check-out | |
| Campaign to past guests | Whenever you decide |
How much it costs
Review collection
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial (card required, nothing is charged before the trial ends). All prices: Pricing page.
30 days free
Google reviews · Hotel
QR codes in rooms, an email after check-out and replies drafted in the house tone.