What gets in the way for a hotel
Several languages, one front desk
English, German, Spanish: replying properly in each language takes time at reception, between two check-ins.
Several platforms
Google, Booking.com, Tripadvisor: reviews arrive everywhere and each back office has its own screens. You end up answering only some of them.
The same complaint coming back
Street noise, breakfast, parking: the reply must say what was done, without promises you will not keep.
How it works with Voxtya
- The house tone. Understated or warm, signed “The management” or the manager’s first name. Your instructions apply to every reply: thank them for their stay, invite them to book direct next time.
- Every Google review gets its reply. Once your Google listing is linked, each new review arrives with a reply in the guest’s language that picks up the room, breakfast or welcome they mentioned.
- Booking.com and Tripadvisor. Paste the review into Voxtya: the reply is drafted with the same settings and you copy it into the platform’s back office.
- Automatic or checked. Automatic mode: published after the delay you choose, 1 and 2-star reviews kept for your review. Manual mode: one click.
Try the example
Try it on one of your reviews, free
Paste a review you received and pick a tone: you see the reply Voxtya drafts, no signup. The service does the same for every new review on your listing.
In practice
| Review received (example) | What the drafted reply does |
|---|---|
| “Chambre charmante, rue bruyante” (in French) | Replies in French, thanks them for the room, mentions the courtyard rooms for a next stay |
| “Disappointing breakfast” (3 stars) | Takes the point, says what will be looked at without promising the impossible |
| Pasted Booking.com review | Same tone, same signature, a reply ready to copy into the Booking.com extranet |
Replying also helps direct bookings
A careful reply reassures the hesitant traveller, and it can simply mention that guests can book direct on your website. Without pushing, and never in reply to a negative review. For Booking.com reviews specifically, see how to respond to Booking.com reviews; for direct bookings, the hotel booking software page.
How much it costs
Review replies
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial, cancel in 1 click. All 6 services in the Suite: €119/month. All prices: Pricing page.
30 days free
Google review replies · Hotel
A reply in the guest’s language for every Google review, and your Booking.com reviews ready to copy.
Read and try next
- How to reply to Google reviews: the method and templates to copy
- How to respond to Booking.com reviews: rules and 10 reply examples
- How to get more Google reviews for your hotel or B&B
- Free AI review reply generator
- Voxtya for a hotel
- Booking software for a hotel
- Google reviews for a hotel
- Website for a hotel