What gets in the way for a caterer
Few clients, many guests
A hundred guests tasted your food, but it is the client who chose and paid you who can talk about the whole service: quote, planning, the day itself. You need to ask them.
The right moment is after the event
On the night, the client is busy; three weeks later, they have moved on. A few days after, still delighted, is the moment.
A critical review weighs heavily
Late service or a cold dish at a wedding: with few reviews, one negative comment stands out. The reply must be factual and reassuring.
Allergies and hygiene
A review about an allergy or feeling unwell calls for a careful reply that invites a private conversation rather than a public debate.
How it works with Voxtya
- The email a few days after the event. An email campaign goes to your season’s clients (pasted or imported list), with an unsubscribe link. The short message leads to your own review page, then to your Google listing.
- A QR code at the counter and on the invoice. If you have a counter, a stand at the till; for events, the QR code on the invoice or thank-you note.
- Printable materials. A poster, table stand or card with your QR code, ready to print, in your colours.
- A drafted reply for every review. AI drafts a reply in your chosen tone and in the review’s language. For criticism, it stays factual and offers to talk. Published on Google automatically or after you check it: your choice.
Try the example
See Le Bistrot du Marché’s review page (demo)
No demo caterer yet: the review page of Le Bistrot du Marché, a fictional restaurant, shows what your client sees when opening your link. In the demo, it leads to Voxtya’s Google listing.
In practice
| Review received | Useful reply | To avoid |
|---|---|---|
| “A perfect wedding, thank you!” | Thank them, mention a detail of the event, wish the couple well | A bare “thanks” |
| “Dinner service was late” | Acknowledge it, explain what changes, offer to talk | Blaming the venue or the guests |
| “A guest had an allergic reaction” | Take it seriously, invite them to contact you privately | Debating ingredients in public |
| “Too expensive for what it was” | Recall what the service included, without a long justification | Revealing the quote amount |
How much it costs
Review collection
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial, cancel in 1 click. All prices: Pricing page.
30 days free
Google reviews · Caterer
An email a few days after the event, a QR code at the counter and careful replies.