What gets in the way for a massage or wellness practice
Happy but discreet clients
After a relaxing session, nobody thinks of taking out their phone. And many clients would rather not say publicly that they come for stress or sleep.
No receptionist
You work alone, in long sessions, phone off. Asking each client for a review, then replying, always comes after everything else.
Reviews that mention health
“My migraines are gone”: a client may credit your session with a health effect. Your reply should neither confirm it nor present it as a guaranteed result.
A listing that does not say what you do
Wellness massage, relaxation therapy, reflexology: if the Google listing is vague, reviews are vague too, and people hesitate.
How it works with Voxtya
- A discreet QR code at the end of the session. A card near the exit or handed over with the receipt: clients scan if they wish and land on your review page, then your Google listing. No pressure.
- The email the next day, if clients book online. With the Bookings service, the review request is emailed the day after the session (delay adjustable, can be switched off). The message does not name the session: it thanks them and offers the link.
- AI-drafted replies that follow your rules. Write your rules once (“never talk about treatment, never mention symptoms, never confirm what the client came for”). Every draft follows them; published automatically or after you read it.
- A prize wheel, if it suits you. After their review, your clients can try their luck: 10 extra minutes next time, a massage oil. Nothing is guaranteed and the rating is never asked. You can also do without it.
Try the example
See a demo review page
No demo practitioner yet: the review page of Salon Eden Paris, a fictional salon, shows exactly what your client sees after scanning the QR code, with the button to Google.
In practice
| Review | Useful reply | Avoid |
|---|---|---|
| “My migraines vanished after three sessions” | Thank them for their trust, talk about relaxation and wellbeing | “Massage cures migraines” |
| “Calm room, I finally slept” | Thank them, stay general | Repeating what they shared about their sleep |
| “Session cut short by 15 minutes” | Apologise, explain, offer to talk privately | Disputing the time publicly |
| “Very professional and attentive” | Thank them, invite them back | A copy-pasted “thanks” |
Wellness practitioner, not healthcare professional: what it changes
Wellness massage therapists, relaxation therapists, reflexologists and naturopaths are not regulated healthcare professions in France. In your replies and on your listing:
- Do not present sessions as treatment: talk about relaxation, wellbeing, support. Promising a cure can be a misleading commercial practice.
- Do not repeat what clients share about their health: thank them in general terms, even when the review is very personal.
- Pick the right Google listing category and describe your services precisely: that is what brings the right clients.
Are you a physio, osteopath or dentist? The rules are stricter: see Google reviews for dentists, physios and osteopaths. For online appointments, booking software for massage therapists.
How much it costs
Review collection
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial (card required, nothing is charged before the trial ends). All prices: Pricing page.
30 days free
Google reviews · Massage & wellness
Ask for the review after the session, reply discreetly, never talk about treatment or cures.