Customer file

Restaurant CRM: a simple customer file, filled by your bookings

Voxtya gives your restaurant a customer file that fills itself: each online booking creates or updates the guest’s profile (visits, no-shows, allergies, notes), and you can email your guests. Included in the Bookings service at €29 a month, no commission, 30-day free trial.

Updated

What an independent restaurant’s CRM should do

The big hospitality CRMs are built for groups. An independent restaurant needs four things:

  1. Recognise the guest who books: a regular? how many visits? a no-show last time?
  2. Remember what matters: allergy, favourite table, birthday, important guest.
  3. No retyping: the profile fills from bookings, not by hand after service.
  4. Email guests who agreed to it: a review request, a new menu, a special night.

Voxtya’s customer file in practice

In the profileWhere it comes from
Name, email, phoneThe online booking, a CSV import or a manual entry
Number of visits, last visitPast bookings
No-showsBookings marked “no-show”
VIP, tagsYou, in one click (“regular”, “terrace”, “group”…)
Allergies, internal notesYou; visible at the next booking

The “My customers” list also includes emails left at the wheel of fortune and on your review page, with the guest’s consent, and exports to CSV: your data stays yours.

Emailing your guests, by the rules

With Review collection, you send an email campaign to guests who agreed to hear from you: a review request after a visit, a reopening after the annual break. Each email goes out in the restaurant’s name, with an unsubscribe link, and the same guest is contacted at most once every 90 days. You see opens and clicks. With the Website, the newsletter also lets you announce the new menu to your subscribers.

The booking confirmation and the day-before reminder go out automatically with Bookings.

How much it costs

The customer file is not sold separately: it is included in the Bookings service (€29 a month, no per-cover commission) and in Review collection (€29 a month). Website and bookings together: €49 a month. All 6 services in the Suite: €119 a month. All prices on the Pricing page.

30-day free trial, no commitment

A customer file that fills itself

30-day free trial · cancel in 1 click. Commission-free bookings from €29 a month.

Also see: All plans · All features

Frequently asked questions

What is a restaurant CRM?
An enriched customer file: who comes, how often, what to know (allergies, preferences, no-shows), and the ability to email them. It helps you welcome regulars better and bring guests back.
Do I have to enter guests by hand?
No: each online booking creates or updates the profile. You can also import a CSV file or add a guest by hand.
How much is Voxtya’s restaurant CRM?
It is included in the Bookings service (€29 a month, €23 billed annually) and in Review collection. Website + Bookings: €49 a month. 30-day free trial.
Can I email my guests?
Yes, guests who agreed to it: campaigns with Review collection (unsubscribe link, opens and clicks tracked), newsletter with the Website.
Can I export my customer data?
Yes, the “My customers” list exports to CSV. Data is hosted in Europe.
Is there a commission on bookings?
No. Voxtya takes no per-cover commission: you pay a fixed monthly price.

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