Online reputation management software for local businesses: reviews, replies and competitors in one place

A local business’s online reputation starts with its Google listing

For a restaurant, a salon or a tradesperson, online reputation is read in three seconds on Google: the star rating, the number of reviews, the date of the latest one and how the owner replies. That is often what decides between you and the place next door.

Reputation management software keeps those four things healthy without eating your evenings:

• Regular reviews, not one wave every two years.
• A reply to every review, positive or negative, in a consistent tone.
• A clear view of your rating over time and against competitors.
• An alert when something moves: a rating going down, a competitor overtaking you.

What Voxtya does, service by service

You only pay for what you use: €29 a month per service, €49 for Review collection and Review replies together, €119 for all 6 services in the Suite. Details on the Pricing page.

Negative reviews: what the software does, and what it does not

No honest software can make a genuine negative review disappear: Google only removes reviews that break its rules (fake reviews, hate speech, conflicts of interest). What Voxtya does:

• A calm reply, ready to check: by default, 1 and 2-star reviews wait for your review, even in automatic mode.
• More recent reviews: a harsh review weighs less when surrounded by recent reviews from real customers.
• Help reporting a review that breaks Google’s rules, with the steps explained in our dedicated guide.

Be wary of offers promising to “remove negative reviews” or “guarantee 5 stars”: that goes against Google’s rules and consumer law.

Reputation agency or software?

An agency handles everything, on a quote, often for several hundred euros a month. Software like Voxtya does the repetitive work (asking for reviews, drafting replies, tracking competitors) and leaves you in control of what speaks for your business. For an independent business, that is usually enough: a few minutes a week to check and publish.

Want to hand over your social media too? See our community management service.