What gets in the way for a hair salon
Hands busy all day
Colour, blow-dry, cut: there is not a minute to reply. In the evening you cash up. Reviews stay unanswered even though they talk about your team.
Praise the team without overdoing it
A client who names her stylist expects it to be noticed. A reply that picks up the first name and the service pleases both the client and your colleague.
The colour that went wrong
A review about a disappointing colour or cut hits close to home. The reply must acknowledge it, offer a fix in private and never blame the client.
How it works with Voxtya
- Your tone, your signature. Warm or more formal, signed “Sandra and the team”. Add instructions: offer a touch-up in private, never discuss prices in public.
- A reply ready for every review. Once your Google listing is linked, every new review arrives with a reply that picks up the name and the service (balayage, men’s cut, smoothing).
- Published when you want. Manual mode: one click between appointments. Automatic mode: the reply goes out after the delay you choose; 1 and 2-star reviews wait for you by default.
- Other platforms too. A review on Facebook or a booking app? Paste it into Voxtya: the reply is ready with your settings, you copy it onto the platform.
Try the example
Try it on one of your reviews, free
Paste a review you received and pick a tone: you see the reply Voxtya drafts, no signup. The service does the same for every new review on your listing.
In practice
| Review received (example) | What the drafted reply does |
|---|---|
| “Lea nailed my balayage” | Thanks them, names Lea and the balayage, invites them back for colour upkeep |
| “Quick, sharp cut, no complaints” (barber) | A short thank-you in a direct tone, signed by the shop |
| “Colour too dark, disappointed” (2 stars) | Acknowledges the disappointment, offers to come back in and talk; waits for your review |
Negative review about a service: the right reply
Thank them for taking the time to write, acknowledge the disappointment without debating technique in public, offer an appointment to fix it or talk, and sign. No prices, no “you didn’t say”. That is the frame the drafted reply follows, and you can adjust it before publishing. More examples: how to respond to Google reviews for hair salons.
How much it costs
Review replies
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial, cancel in 1 click. All 6 services in the Suite: €119/month. All prices: Pricing page.
30 days free
Google review replies · Hair salon
Replies that name the stylist and the service, ready between two clients.
Read and try next
- How to reply to Google reviews: the method and templates to copy
- How to get more Google reviews for a hair salon or barbershop
- How to build a hair salon or barbershop website: the complete guide
- Free AI review reply generator
- Voxtya for a hair salon
- Booking software for a hair salon
- Google reviews for a hair salon
- Wheel of fortune for a hair salon
- Website for a hair salon