Customer review guides: get and manage reviews
Getting reviews, replying to them, understanding why a review disappears, dealing with an unfair one: everything about your online reputation.
10 free guides, no sign-up · Updated
Guides in this topic
How to get more Google reviews: the complete guide
When to ask, what to say, QR codes, links, emails: the method to get more reviews, by the rules.
Read the guideHow to reply to Google reviews: the method and templates to copy
Positive, negative, star-only or fake: how to reply to every review, with templates to copy.
Read the guideGoogle reviews disappearing: why it happens and what to do
Pending, filtered or hidden reviews: the causes, a 5-minute check and the right reflexes.
Read the guideHow to display Google reviews on your website
Link, map, widget, API or quoted reviews: the right method and the rules for showing reviews on your site.
Read the guideHow to manage TripAdvisor reviews: claim, reply, report
Claim your listing, reply within the rules, report a review and get more reviews, with reply templates.
Read the guideReview request email templates for Google (copy and paste)
12 ready-to-copy emails to ask for a Google review: after a meal, an appointment, a job, a stay, plus a follow-up.
Read the guideReview bombing on Google: a step-by-step plan for small businesses
A flood of off-topic one-star reviews: the hour-by-hour plan, how to report, replies to copy and legal options.
Read the guideHow to respond to Booking.com reviews: rules and 10 reply examples
Where and how to reply to Booking.com reviews, the platform rules, and 10 replies to copy for B&Bs and small hotels.
Read the guideTrustpilot vs Google reviews: which is better for a local business?
Where each review shows, what each platform costs in the UK, the invite rules, and when to choose Google or Trustpilot.
Read the guideCheckatrade alternatives: is Checkatrade worth it for tradespeople?
How Checkatrade, MyBuilder, TrustATrader and Bark charge, how to judge if one pays, and the own-reviews route.
Read the guideLess time on the computer, more for your customers.
Voxtya brings Google reviews, website, bookings and social media together in one app built for local businesses.