What gets in the way for a florist
The buyer is not the recipient
A delivered bouquet delights the person who receives it, but it is the buyer who can review your service. So you need to ask the right person at the right moment.
Happy but hurried customers
A bouquet bought on the way home, a customer who leaves pleased: they do not think of leaving a review unless you simply suggest it.
Funeral orders
Asking a grieving family for a review would be out of place. How you ask must depend on the order.
Reviews about a delivery
Late delivery, damaged flowers, wrong address: a critical review deserves a calm reply explaining what was done.
How it works with Voxtya
- A QR code at the till and with the order. A stand on the counter, a small card slipped in for the buyer: they scan it and reach your own review page, which leads to your Google listing.
- An email after a wedding or a corporate order. For large orders, an email campaign goes to the list you paste or import, a few days after the event, with an unsubscribe link. You choose who receives it: never funeral orders.
- Printable materials. A poster, table stand or business card with your QR code, ready to print, in your colours.
- A drafted reply for every review. AI drafts a reply in the tone you chose: warm for a thank-you, calm and factual for a delivery problem. Published on Google automatically or after you check it: your choice.
Try the example
See Boutique Lumière’s review page (demo)
No demo florist yet: the review page of Boutique Lumière, a fictional shop, shows exactly what your customer sees when scanning the QR code.
In practice
| Order | Ask for a review? | How |
|---|---|---|
| Bouquet bought in the shop | Yes | QR code at the till, while paying |
| Delivered bouquet | Yes, the buyer | Small card with a QR code in the confirmation or invoice |
| Wedding, event, business | Yes, after the event | Email campaign a few days later |
| Funeral | No | Do not ask; reply soberly if a review comes in |
What to avoid
- Offering a discount or a flower for a review: Google forbids incentives in exchange for reviews.
- Replying to a funeral review like any other: a few sober words are enough, with no sales follow-up.
For the general method, read the guide how to get more Google reviews; for your online showcase, see florist website.
How much it costs
Review collection
€29/month
€23/month billed annually
Review collection + Replies
€49/month
€39/month billed annually
No commission, no commitment, 30-day free trial, cancel in 1 click. All prices: Pricing page.
30 days free
Google reviews · Florist
A QR code at the till, a card with the order, an email after a wedding, and tact for funeral orders.